At Formentera Feeling, we have been part of Formentera's essence for 4 generations, living and enjoying everything this beautiful island has to offer.We know an authentic Formentera, full of special and unique corners, places that only those with roots on the island can show you.
These General Booking Conditions (hereinafter referred to as "General Conditions") will govern the commercial relationship that arises between ENCUENTRA TU VIAJE-FORMENTERA FEELING SL and the user or client for bookings made through the forms that ENCUENTRA TU VIAJE-FORMENTERA FEELING SL provides on its website www.formenterafeeling.com.
Booking through the websites of ENCUENTRA TU VIAJE-FORMENTERA FEELING SL will imply the express acceptance by the client or user of these conditions, as well as the terms of use established for user navigation on the pages owned by ENCUENTRA TU VIAJE-FORMENTERA FEELING SL.
These conditions will apply without prejudice to the application of legal regulations on the matter that apply to each case.
The General Contracting Conditions regulate the distance selling relationship between ENCUENTRA TU VIAJE-FORMENTERA FEELING SL and the user or client, in accordance with the legal stipulations, especially Law 7/1998 of April 13 on General Contracting Conditions, Law 3/2014 of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users, the applicable and current regulations on Personal Data Protection, Law 7/1996 of January 15 on the Regulation of Retail Trade, and Law 34/2002 of July 11, on Information Society Services and Electronic Commerce.
ENCUENTRA TU VIAJE-FORMENTERA FEELING SL reserves the right to make any modifications it deems appropriate, without prior notice, to the General Conditions. Such modifications may be made through its websites by any means legally admissible and will be binding during the time they are published on the web and until they are validly modified by subsequent ones. However, ENCUENTRA TU VIAJE-FORMENTERA FEELING SL reserves the right to apply Special Contracting Conditions, in certain cases, in preference to these General Conditions when deemed appropriate, announcing them in due time and form.
ENCUENTRA TU VIAJE-FORMENTERA FEELING SL informs that the booking procedure through its web pages is detailed in the corresponding section for formalizing the booking.
Likewise, ENCUENTRA TU VIAJE-FORMENTERA FEELING SL informs that the user can access the terms of use available on the same website.
By booking with ENCUENTRA TU VIAJE-FORMENTERA FEELING SL through its website, the user or client expressly declares to know, understand, and accept these terms of use and the General Conditions. Similarly, the user declares to be of legal age and have the legal capacity necessary to access the websites of ENCUENTRA TU VIAJE-FORMENTERA FEELING SL and to enter into contracts through them. The user is responsible for treating confidentially and responsibly the identity and password obtained in the client registration process, not being able to transfer them to another.
Once the booking is made, the user will see the booking confirmation on the screen and can print it as proof of the booking made.
The booking confirmation and the booking proof (printed by the user) will not be valid as an invoice.
The person who decides to contract our services through the website must be of legal age, that is, 18 years or older.
In compliance with the current regulations, and especially Law 34/2002 on Information Society Services and Electronic Commerce, ENCUENTRA TU VIAJE-FORMENTERA FEELING SL offers in the corresponding section for formalizing the booking information on all possible bookings, their characteristics, and prices. However, ENCUENTRA TU VIAJE-FORMENTERA FEELING SL reserves the right to withdraw, replace, or change the offers that are presented to its clients through its website, simply by changing the content of them. In this way, the bookings offered at any time by the ENCUENTRA TU VIAJE-FORMENTERA FEELING SL website will be governed by the General Conditions in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned bookings.
Each possible booking offered will indicate its price and whether it includes VAT or any other applicable tax. The prices indicated on the screen will be the current prices unless there is a typographical error. When the price is different for the reason stated above, ENCUENTRA TU VIAJE-FORMENTERA FEELING SL will inform the client via email before proceeding with the booking charge.
The availability of the offers provided by ENCUENTRA TU VIAJE-FORMENTERA FEELING SL through its website may vary depending on the demand of the clients. Although ENCUENTRA TU VIAJE-FORMENTERA FEELING SL updates the database periodically, the booking requested by the client could be full at that time. In such a case, ENCUENTRA TU VIAJE-FORMENTERA FEELING SL will send an email to the client informing them of the unavailability of the offer.
ENCUENTRA TU VIAJE-FORMENTERA FEELING SL requires, for bookings through its website, the data of a credit card, booking holder, to guarantee the effectiveness of the booking. Please note that the establishment charges 15% of the amount to your credit card when making a booking. The card is used only as a guarantee. The establishment reserves the right to check the validity of the credit card before the client's arrival. The corresponding invoice for the booking will be settled directly at the establishment, either in cash, by credit card, or by any other method accepted by the establishment.
The client can pay the amount of their service by choosing any of the following methods. During the purchase process, they must indicate their choice:
All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on standard SSL (Secure Sockets Layer) security technology. All the information you transmit to us travels encrypted through the network.
Likewise, the data on your credit card is entered directly on the bank's page, in the POS (Point of Sale Terminal of the Bank), and is not entered or recorded in any ENCUENTRA TU VIAJE-FORMENTERA FEELING SL server.
When paying with a VISA or MASTERCARD card, the following information will always be requested: the card number, the expiration date, and a Validation Code that matches the last 3 digits of the number printed in italics on the back of your VISA or MASTERCARD card, thus providing more guarantees regarding the security of the transaction.
This payment method is valid only on the web.
When the amount of a purchase has been charged fraudulently or improperly using a payment card number, the cardholder may demand the immediate cancellation of the charge. In such a case, the corresponding debit and credit notes in the supplier's and cardholder's accounts will be made as soon as possible.
However, if the purchase was actually made by the cardholder and the demand for a refund was not due to the exercise of the right of withdrawal or termination and, therefore, had unduly demanded the cancellation of the corresponding charge, the cardholder will be liable to ENCUENTRA TU VIAJE-FORMENTERA FEELING SL for compensation of the damages and losses caused as a result of such cancellation.
When selecting bank transfer, you will receive confirmation via email with the bank details of ENCUENTRA TU VIAJE-FORMENTERA FEELING SL.
It is very important that you indicate the reference number, as well as your name and surname in the subject line when making the transfer, and make the transfer within 3 days of the confirmation date to validate it.
If you wish, you can send us the proof of transfer via email at INFO@FORMENTERAFEELING.COM. However, in any case, the validation of the service will not be considered effective until our administration department has bank confirmation of the transfer.
Please note that the payment must be made in EUROS and that any exchange and bank fees are your responsibility.
In the case of bank transfers made from outside Spain, it is very important that you always instruct your bank to cover the origin fees, including any bank commissions and charges from your bank. Otherwise, ENCUENTRA TU VIAJE-FORMENTERA FEELING SL may suspend the contracted service as the full amount will not have been received.
Any exchange and bank fees are the client's responsibility.
PayPal allows you to send payments over the Internet securely and conveniently. The PayPal network is based on the existing financial infrastructure of bank accounts and credit cards to create a global, real-time payment solution. PayPal offers a service especially designed for those who are not satisfied with traditional payment mechanisms.
More information on PayPal: http://www.paypal.com
Trips and activities are contracted with different providers and wholesalers of services, so the refund conditions will be governed by the combined travel contract signed in each case. At the time of contracting the service, the deadlines, if applicable, for the total or partial refund of the amount paid in case of early cancellation by the client will be indicated. The providers, within the scope of their obligations, will be responsible to the User for complying with the obligations arising from the current regulations and the terms and conditions of sale of each of the products and combined trips contracted, without "the agency" assuming any obligation or responsibility regarding those products or services not directly provided by it. This will be visible before completing the purchase.
According to Article 103 of Law 3/2014 of March 27, which amends the revised text of the General Law for the Defense of Consumers and Users, the supply of services or goods made to the consumer's specifications or clearly personalized, or which, by their nature, cannot be returned or can deteriorate or expire rapidly, are exempt from withdrawal.
In this regard, we inform you that bookings are exempt from the right of withdrawal.
