At Formentera Feeling, we have been part of Formentera's essence for 4 generations, living and enjoying everything this beautiful island has to offer.We know an authentic Formentera, full of special and unique corners, places that only those with roots on the island can show you.
Your privacy is very important to us. We greatly value the trust you have placed in us and are committed to protecting and safeguarding any personal information you provide to us. This document describes how we use and process your personal information and how we use cookies. In this document, you can also find our contact information to address any questions you may have about your personal information.
Formentera Feeling offers online travel services, specializing in Formentera and Ibiza, through its own websites and mobile applications and social media platforms. The following information applies to all these platforms. Formentera Feeling may modify the privacy and cookies policy from time to time, so it is advisable to regularly visit this page to stay updated on the updates.
At the time of making a reservation, we will ask for your name and email address. You may also need to provide your address and phone number.
Once the reservation is made, we will ask for your ID (essential for the legal form of Tourism in the Balearic Islands).
To manage your reservations more easily, you can create a user account.
Every time you visit our websites, even if you do not make any reservations, we may collect certain information such as your IP address, the browser you use, and information about your computer's operating system, application version, language settings, and the pages that have been shown to you. If you are using a mobile device, we may also collect data that identifies your device, such as device-specific features and settings, and latitude/longitude coordinates. When you make a reservation, our system records the means you have used and from which websites you have made the reservation.
We may also receive information about you when you use certain social media services.
Reservations: Primarily, we use your personal data to complete and manage your online reservation, and to process the delivery of keys to your apartment, car rental, organization of excursions, etc.
Customer service: We offer an international customer service from our offices. We share your data with our global customer service staff to assist you whenever you need us, whether it is to find the right accommodation or to answer questions related to your reservation.
Customer reviews: We may use your contact information to send you emails inviting you to write reviews after your stay. Your opinion can help other travelers choose the perfect accommodation for them.
Account management: We offer the possibility of having a user account on our website. We use the information you provide us to manage the account. In this way, you can manage your reservations, enjoy special offers, book more easily, and manage your personal settings. It also allows you to view the comments you have submitted about the places where you have stayed.
Marketing actions: We may also use your data to develop marketing actions, as permitted by law. For example:
When you make a reservation with us or create an account, we may use your contact information to send you news about products and similar travel-related services. With your consent (if local law requires consent), we may regularly send you newsletters by email. You can choose whether to receive them or not, or unsubscribe from these advertising communications at any time by clicking on the Unsubscribe link that appears in all newsletters.
Based on the information you have shared with us, we may show you personalized offers, including those from social media. These may be booking offers that you can make directly on the Formentera Feeling website, third-party offers, or products that we think may be of interest to you.
Other types of communications: On other occasions, we may contact you by email, based on the contact information you have shared with us. We may do so for various reasons:
To respond to and manage the requests you have made.
When you use our services, we may send you a questionnaire or invite you to comment on your experience with Formentera Feeling.
We may also send you other types of materials related to your reservations, such as information on how to contact Formentera Feeling if you need assistance during your stay, and information that we believe may be useful to you for planning your trip or making the most of your stay. We may also send you information related to your upcoming reservations or a summary of previous reservations you have made with Formentera Feeling.
Detection and prevention of fraud: We may use personal information to detect and prevent fraudulent actions and other illegal or unwanted activities.
Improvements to our services: Finally, we use personal information for analytical purposes, improvements to our services, improvements to the customer experience, and improvements to the functionality and quality of our online travel services.
We use social media to promote our partners' accommodations and to advertise, enhance, and offer our own services. For example, we have integrated social media plugins on the Formentera Feeling website. Therefore, when you click on the button to log in with your social media account, the information will be shared with the provider of that social network and may appear on your social media profile so you can share it with others.
In addition to implementing these buttons, Formentera Feeling has accounts and offers applications on various social media platforms. These social media services allow you to share information with Formentera Feeling. When you sign up for a social media application, you will receive information about the type of information that will be shared with Formentera Feeling. The information you decide to share with us may include basic information available on your social media profile, your email address, status updates, and your list of friends. This information is necessary to create a unique user experience, both on our websites and in the application. This way, it is easier to customize our website according to your preferences, connect with your friends to discuss destinations, and analyze and improve our travel services.
We may also allow you to log in to Formentera Feeling services with your social media accounts. The provider of the social network in question may inform you about how it uses and processes your data in these cases.
In certain circumstances, we may share your personal data with third parties.
The accommodation you have booked: To complete your reservation, we need to share some important data with the accommodation you have booked, such as your name, email address, contact phone number, payment details, the names of the people traveling with you, and the preferences you have indicated at the time of booking. Formentera Feeling may use this data to inform you about personalized offers related to this reservation. If you have any questions about your reservation, we will answer them by email or phone.
Competent authorities: We may share your personal information with law enforcement agencies and other government authorities if required by law or if strictly necessary to prevent, detect, or prosecute fraud and criminal acts.
We have free apps for a variety of mobile devices and use versions of our website optimized for mobile. These mobile apps and websites process your personal data in a very similar way to the website and also allow you to use location services to find hotels nearby. With your consent, we can send you push notifications with information about your reservation.
After your stay at any accommodation you have booked with us, we will invite you to write a review. In this invitation, we may ask you for information about the accommodation, the surroundings, and the destination. If you do not want your name to appear in the review, you can use your username (which you can choose in your account) or you can display it online anonymously. By submitting a review, you agree that it will be displayed on the accommodation information page on our websites, in our mobile applications, and on our social media accounts. Your reviews serve to inform other travelers about the quality and services of the accommodation where you have stayed.
When you indicate whether a customer review is helpful or not, we will add that information to other customer reviews to sort and prioritize them. We may use the information from your lists or the information you share with us about destinations to help other travelers find the perfect place.
What security methods does Formentera Feeling use to safeguard your personal information?
In accordance with European data protection legislation, we use strict security methods to prevent unauthorized access and misuse of personal information.
To protect and safeguard the personal data you have provided to us, we have implemented appropriate business procedures and systems. Additionally, we use security methods and physical and technical restrictions to access and use personal information from our servers. Only authorized personnel have permission to access personal information to perform their work.
Your credit card data, if necessary to make a reservation, is stored for a maximum of 10 days. After this period, your credit card data will be permanently deleted from our system or encrypted to detect possible fraud. If you have chosen to save your credit card data in your personal account, your card information will remain encrypted in our system excluding the last four digits of the number.
Minors
The services offered by Formentera Feeling are not intended for individuals under 18 years of age. The use of our services is only possible with the legitimate consent of a parent or guardian. If we receive information from a person under 18 years of age, we reserve the right to delete it.
How can you control the personal information you have provided to Formentera Feeling?
You always have the right to review the personal information we have about you. If you want to request a general list of your personal data, please send us an email to info@formenterafeeling.com. Include "Request for personal information" in the email subject line and include a copy of your ID document to help us prevent unauthorized access to your personal data.
If the personal information we have about you is not correct, we will update it upon your request. If you no longer wish to use Formentera Feeling services, you can request to block your personal information from being used again. You can also delete your user account at any time by logging into the Formentera Feeling website. You can unsubscribe from Formentera Feeling newsletters at any time by clicking the "Unsubscribe" link at the end of each newsletter. Requests to update, block, or delete personal information must be sent by email to info@formenterafeeling.com. Please note that we may need to retain certain information in our files, for example, for legal or administrative purposes, to process claims, or to detect fraudulent activities.
ENCUENTRA TU VIAJE – FORMENTERA FEELING, S.L. with VAT number B88253315 as the representative of Formentera Feeling controls the processing of personal information on its website and apps. Its registered office is located in Alcalá de Henares (Madrid) at Avenida de Madrid 48. Tourism license CICMA2204. If you have any suggestions or comments about this privacy policy, you can send an email to info@formenterafeeling.com.
The user has a profile on the same Social Network and has decided to join the page created by ENCUENTRA TU VIAJE – FORMENTERA FEELING, S.L., thus showing interest in the information published on the Network. By joining our page, you provide us with your consent to process those personal data published on your profile.
The user can access the privacy policies of the Social Network at any time, as well as configure their profile to ensure their privacy. ENCUENTRA TU VIAJE – FORMENTERA FEELING, S.L. has access to and processes the user's public information, especially their contact name. This data is only used within the Social Network and is not incorporated into any file. Regarding the rights of access, rectification, cancellation, and opposition, which you have and can be exercised before ENCUENTRA TU VIAJE – FORMENTERA FEELING, S.L., in accordance with the GDPR, you should consider the following nuances:
Access: Will be defined by the functionality of the Social Network and the ability to access profile information.
Rectification: Can only be satisfied in relation to information under the control of ENCUENTRA TU VIAJE – FORMENTERA FEELING, S.L., for example, deleting comments posted on the page itself. Normally, this right must be exercised before the Social Network.
Cancellation and/or Opposition: As in the previous case, it can only be satisfied in relation to information under the control of ENCUENTRA TU VIAJE – FORMENTERA FEELING, S.L., for example, stop being linked to the profile. ENCUENTRA TU VIAJE – FORMENTERA FEELING, S.L. will perform the following actions:
Publication on the user's profile of all information already published on the ENCUENTRA TU VIAJE – FORMENTERA FEELING, S.L. page.
Sending personal and individual messages through the Social Network channels.
Page status updates that will be published on the user's profile. The user can always control their connections, delete content that is no longer of interest, and restrict who they share their connections with by accessing their privacy settings.
Once joined to the ENCUENTRA TU VIAJE – FORMENTERA FEELING, S.L. page, the user may publish comments, links, images or photographs, or any other type of multimedia content supported by the Social Network. The user, in all cases, must be the owner of them, have copyright and intellectual property rights, or have the consent of the affected third parties. It is expressly forbidden to publish on the page, whether texts, graphics, photographs, videos, etc. that undermine or are likely to undermine morals, ethics, good taste, or decorum, and/or that infringe, violate, or break intellectual or industrial property rights, the right to the image, or the Law. In these cases, ENCUENTRA TU VIAJE – FORMENTERA FEELING, S.L. reserves the right to immediately withdraw the content and may request the permanent blocking of the user. ENCUENTRA TU VIAJE – FORMENTERA FEELING, S.L. will not be responsible for the content freely published by a user. The user must bear in mind that their publications will be known by other users, so they are responsible for their privacy. Images that may be published on the page will not be stored in any file by ENCUENTRA TU VIAJE – FORMENTERA FEELING, S.L., but will remain on the Social Network. Contests and promotions ENCUENTRA TU VIAJE – FORMENTERA FEELING, S.L. reserves the right to carry out contests and promotions, in which the user joined to its page may participate. The bases of each of them, when the Social Network platform is used for this purpose, will be published therein. Always complying with the LSSI-CE and any other regulations applicable to it. The Social Network does not sponsor, endorse, or manage in any way any of our promotions, nor is it associated with any of them. Advertising ENCUENTRA TU VIAJE – FORMENTERA FEELING, S.L. will use the Social Network to advertise its products and services, in any case, if it decides to process your contact data to carry out direct commercial prospecting actions, it will always comply with the legal requirements of the GDPR and the LSSI-CE. Recommending the ENCUENTRA TU VIAJE – FORMENTERA FEELING, S.L. page to other users so that they too can enjoy the promotions or be informed of its activity will not be considered advertising. Below is the link to the privacy policy of the Social Network:
• Facebook: https://www.facebook.com/help/323540651073243/
• Twitter: https://twitter.com/privacy
• Instagram: http://instagram.com/about/legal/privacy/
• Linkedin: http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv
